Contact Us

Because of unprecedented demand, Project N95 and all of our suppliers are experiencing overwhelming order volume and customer support inquiries. We're working around the clock to get your order to you, and have hired additional staff to make sure we can do so. We appreciate your patience as we work to get you information as fast as possible.

Please bear with us and wait to reach out to customer support until 3 – 5 days after the estimated arrival date for your products. We are working as quickly as possible and will respond to every inquiry but appreciate your patience in the meantime.

Before reaching out check our most popular inquiries below to see if these answer your question.

How do I track my order? I reached out a few days ago and no one has gotten back to me? What is your refunds and returns policy? Why has only part of my order shipped? Why is my order delayed?

When contacting support about your order, please have the following information ready :

  • The name the order was placed under
  • Contact person
  • The phone number for the contact person
  • Details of the specific issue
  • Shipping address
  • Order number (if you have it)
  • Tracking number (if you have it)