Customer Support

The products you order from us may come from more than one supplier, which results in higher shipping costs. Our customer support team is happy to work with you to find items that meet your needs and come from one place to help you stay within budget.

If shipping is still too expensive, please get in touch with our support team to make a hardship request. We may be able to help you cover the cost as part of our charitable efforts. We work to make sure respiratory protection is available to everyone in need.

Do you offer promo codes or free shipping?

We do not, but sometimes our suppliers do! We work with them to offer you the best price we can. Each supplier determines the cost of shipping to you based on your location. They charge the most cost-effective shipping rate available.

If your order includes products from multiple suppliers, each will need to charge their shipping costs, and this can compound quickly. Consider signing up for our newsletter for notifications about sales or discounted shipping.

N95 masks are certified and regulated by NIOSH—the CDC’s National Institutes for Occupational Safety and Health. All N95s must meet rigorous criteria for manufacturing, labeling, fit, and filtration.

When shopping for an N95, you’ll probably notice that it typically comes with head straps rather than ear-loops to ensure a tight, secure fit.

N95s are commonly used in occupations that require respiratory protection, such as manufacturing, construction, and health care. While they were difficult to find at the beginning of the COVID-19 pandemic, an increase in supply has made them widely available. N95 masks are a safe and effective masking option for members of the general public. Read more about N95 masks in our guide.

KF94 masks are certified and regulated by the Korean government. They must filter at least 94% of certain airborne particles.

When shopping for a KF94, you’ll find that it typically uses with ear loops and often comes in the 3D tri-fold or boat shape that is popular for giving more room to breathe inside the mask.

KF94 masks were developed to help protect the Korean public against the notorious yellow dust that originates from the dry desert regions of inland Asia. This has resulted in production and standards that are consumer-friendly, including aesthetic designs, readily-available sizing for children as young as two, and convenient individual packaging. Read more about KF94 masks in our guide.

KN95 masks are made to a Chinese standard that, like N95s, must filter at least 95% of certain airborne particles.

When shopping for a KN95, you’ll see that it typically comes with ear loops rather than head straps, which many members of the general public prefer.

Unlike N95s, KN95s aren’t certified and regulated by NIOSH. In fact, KN95s are produced to a self-attestation standard, meaning that any company can produce these masks but must be able to prove to Chinese regulators upon request that they are compliant.

This has resulted in some KN95 masks being produced to a sub-standard level, although Project N95 carefully reviews every KN95 in the nonprofit shop to ensure it is safe and effective. Legitimate KN95 masks are a good masking option for members of the general public. Read more about KN95 masks in our guide.