Customer Support

We want to acknowledge that we have received outreach from many of you about the status of your orders. We are seeing an unprecedented level of order volume and we are doing everything we can to respond and get your orders out to you as quickly as we can.

Project N95 is a labor of love. We are a non profit organization made up of volunteers and staff dedicated to protecting communities and the people who live and work in them during the COVID-19 pandemic. Your safety and protection truly matters. Please know, the conversations that we have had with many of you reading this right now about your own personal situations are what continue to propel us forward. We are dedicated to doing everything we can to get your orders to you and respond to your inquiries as quickly as possible.

Before reaching out we would encourage you to use this page to see if your question can be answered by one of our FAQs. This will help us to better manage the volume of inquiries coming in

Frequently Asked Questions

For questions about ProjectN95, PPE or donations, please refer to our FAQs. Have questions about your order? Here are a few of the most common order related questions :

Contact Customer Care

Please use our contact form below to reach out to Customer Care. When contacting us about your order, please have the following information ready :

  • The name the order was placed under
  • Contact person
  • The phone number for the contact person
  • Details of the specific issue
  • Shipping address
  • Order number (if you have it)
  • Tracking number (if you have it)